# Remote and on-site technical support for your business | ComredIT

Source: https://www.comredit.com/en/servicios/soporte-tecnico/

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# Remote and on-site technical support for your business

We help with issues affecting devices, users, networks and servers. ComredIT combines remote assistance, on-site visits and ticket tracking; scope and coverage are agreed around your operation.

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## The problem this addresses

Some faults can be investigated remotely; others need someone to inspect the device or network on site. Separating these situations helps route the request instead of passing it between suppliers.

## What we can assess with you

### User assistance

Access problems, device faults and everyday work tools. Explain the symptoms and when they started; do not send passwords.

### Remote or on site

Remote assistance covers issues that can be investigated at a distance. Physical work depends on the agreed location, access arrangements and availability.

### Case tracking

A ticket brings together the issue, its impact and actions taken. Keep the reference number when following up on an existing request.

## How we approach the work

1. ### Describe the impact

   Explain which system is affected, how many people are involved and whether work has stopped.
2. ### Agree the intervention

   We review what can be handled remotely and what needs a visit or another provider.
3. ### Review the resolution

   Actions are recorded and follow-up recommendations identified where appropriate.

## Scope before you commit

For a quotation, tell us your user count, locations, devices and operating hours. Parts, licences, out-of-scope work and visits are not automatically included.

## Frequently asked questions

Does 24/7 availability mean an immediate visit?

No. ComredIT has staff available 24/7; response targets, visits and priorities must be specified in the proposal or contract.

Where do existing customers report an issue?

Use the ComredIT support portal. Request a commercial assessment for a new requirement.

What should I leave out of a ticket?

Do not share passwords or sensitive data. Describe the issue and provide evidence that can be shared safely.

## Tell us what you need to solve

Share your requirements and operating context; do not send passwords or confidential information. Existing customers needing assistance can open a request at [our support centre](https://soporte.comredit.com/).

[Request an assessment](/en/#contact)[Customer portal](https://portal.comredit.com/)

## Related services

[Networks and branches](/en/servicios/redes-y-sucursales/)[Cybersecurity](/en/servicios/ciberseguridad/)[Backups](/en/servicios/respaldos/)

## ComredIT articles