# Connect telephony and customer contact to your operation | ComredIT

Source: https://www.comredit.com/en/servicios/comunicaciones-unificadas/

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# Connect telephony and customer contact to your operation

ComredIT integrates IP telephony, VoIP and omnichannel options. We review how calls and messages arrive to define channels and clear ownership.

[Request an assessment](/en/#contact)[Chat on WhatsApp](https://wa.me/12029511820?text=Hola%2C%20te%20contacto%20desde%20tu%20eContact)

## The problem this addresses

When every channel is handled separately, conversation context is easily lost. Before choosing a platform, define who responds and how requests are routed.

## What we can assess with you

### Business telephony

IP PBXs, IP phones and SIP trunks are part of the catalogue. Users, extensions and capacity are determined per project.

### Omnichannel contact

Voice, chat, email, SMS and social channels are options to assess. Each depends on compatibility, accounts and provider conditions.

### Distributed teams

Remote-agent tools support collaboration beyond one office, subject to connectivity and access requirements.

## How we approach the work

1. ### Map contact flows

   Identify current channels, users and request destinations.
2. ### Define the solution

   Agree functions, compatible channels and required resources.
3. ### Prepare the change

   Plan configuration and validation with the customer-contact team.

## Scope before you commit

Usage charges, numbers, licences, equipment and third-party services must be distinguished in the quotation. Compatibility with every platform is not promised.

## Frequently asked questions

Are all channels included?

Not automatically. Compatibility, licences, accounts and integration scope must be confirmed.

Can I keep my numbers?

This requires reviewing the case and carrier conditions. Number portability should not be promised before validation.

What does a remote agent need?

Connectivity, equipment and access compatible with the selected solution. Requirements are defined during assessment.

## Tell us what you need to solve

Share your requirements and operating context; do not send passwords or confidential information. Existing customers needing assistance can open a request at [our support centre](https://soporte.comredit.com/).

[Request an assessment](/en/#contact)[Customer portal](https://portal.comredit.com/)

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